Issue Management Process
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Issue Management Process

Issues Management

is the process of identifying and resolving issues in a project or organization.

Using this Issue Management Process, you can identify and resolve issues quickly, before they have an undesirable impact.

Whether you experience staffing, supplier, equipment or other issues, this process will guide you through the steps towards their speedy resolution.


This Issue Management Process will help you to:

  • Identify and record issues clearly
  • Use Issue Forms to document issues properly
  • Determine the impact of each issue
  • Prioritize issues and report on their status
  • Review all issues and decide on a course of action
  • Take the steps needed to resolve issues quickly

By using this Issue Management Process, you'll also be able to:

  • Assign actions to staff to resolve issues
  • Monitor the outcome of the actions taken
  • Assign roles and responsibilities for managing issues
  • Report on the status of issues to management

Your ability to identify and resolve issues as quickly as possible will directly affect the success of your team. This Issue Management Process will help you achieve this, by describing the steps taken to resolve issues swiftly and efficiently.

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What is an Issue Process?

An Issue Process, or Issue Management Process, is a set of procedures that help you manage issues as they occur. Whether you're part of a project or operational team, issues will occur on a regular basis affecting the ability to meet your team goals. That's when an Issue Process is invaluable. An Issue Process helps you record each issue and identify the actions needed to resolve it. As part of the Issue Process, an approval step is included to ensure that the right actions are taken, at the right time.

When do I use an Issue Process?

You follow an Issue Process when you encounter issues that need to be resolved quickly. Examples of issues that are resolved through an Issue Process include; lack of funding, insufficient resources and tight deadlines. Regardless of the circumstance, this Issue Process helps you get approval to take action to resolve it immediately.

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